Privacy Policy

At Highland Hideaway Storage, we believe it is important to protect the privacy of our customers. Our Privacy and Security Policy (the “Privacy Policy”) explains how we collect, use and protect your personal information as you interact with us at By using our services and/or our web site, you consent to the collection and use of your personal information by Highland Hideaway Storage consistent with this Privacy Policy.

Our Privacy Policy will Change Over Time
Our Privacy Policy may change as we seek to improve the services we provide. We will post the revised Privacy Policy on our web site. We encourage you to refer to the Privacy Policy from time to time to stay abreast of our most current practices. Your continued access and use of constitutes your acceptance of any changes to our Privacy Policy.

Types of Information Highland Hideaway Storage Collects About You
Highland Hideaway Storage collects information that you provide to us or that we learn about you from the use of our web site. We receive and store information you enter on or give to us in any other way. For example, you may provide information to us when you make a reservation for our storage services, enter into a lease/rental agreement with us, use automatic bill pay to make payment on your account, order moving and packing supplies, rent a truck from us or make a customer service request. As a result of those actions, you might supply us with such information as your name, address, phone number, email address, payment card information, Social Security number, drivers license, insurance coverage information, service or product preferences, and your employment history. We also automatically receive and store certain types of information whenever you visit our site. We might also receive information about you from other sources, such as in communicating with you regarding special offers that we think will be of interest to you, and we may add that information to the information we collected about you.

How We Use Information About You

We use information we have collected about you to provide you with our storage and other services, to respond to customer inquiries and complaints, to maintain and collect payment on your account with us, to enforce your agreements with us, and to provide you with marketing and promotional information about products and services we believe are of interest to you. We do not sell your personal information to third parties for any reason. We do not disclose your personal information to third parties who may want to offer you their own products and services unless you request or authorize us to do so. We may share your personal information with third parties or affiliates where it is necessary for us to provide you with the services you have requested, collect payment, or do something that you have asked us to do. For example, we might need to provide your personal information to a delivery service so that they can assist us in fulfilling your request for storage supplies.

We may share your personal information to third parties or affiliates with whom we have contracted to perform services on our behalf. Companies that act on our behalf are contractually obligated to keep the personal information we provide to them confidential and to use the personal information we share only to provide the services we ask them to perform.

We may disclose personal information about our customers as permitted or required by law, to protect against fraud or security hazards, and in connection with a merger, acquisition or bankruptcy. Highland Hideaway Storage may be required to disclose your personal information if it: (i) believes it is reasonably necessary to comply with legal process, such as a court order, subpoena, or search warrant, or other legal requirements of any governmental authority; (ii) would potentially mitigate our liability in an actual or
potential lawsuit; (iii) is otherwise necessary to protect our rights or property; or (iv) is necessary to protect your interests or those of other users of our web site or services. If Highland Hideaway Storage should ever file for bankruptcy or merge with another company, or if Highland Hideaway Storage should decide to buy, sell or reorganize part or all of its business, Highland Hideaway Storage may be required to disclose your personal information to prospective or actual purchasers or receive personal information from sellers. It is Highland Hideaway Storage’s practice to seek appropriate protection for information disclosed or received in these types of transactions. Highland Hideaway Storage cannot, however, guarantee that Highland Hideaway Storage’s Privacy Policy will remain unchanged if Highland Hideaway Storage is sold or merges with another company.

Highland Hideaway Storage collects and uses personal information from you in several other ways:

Web Site Usage. Highland Hideaway Storage, or Highland Hideaway Storage authorized service providers, may observe your activities, preferences, and transactional data (such as your IP address, browser type and operating system) relating to your use of our web site. While we may collect or log this information, we generally do not identify you or match this information with your other personal information. We may use this collected or logged information in order to provide better service, facilitate our customers’ use of the web site, track usage of the web site, and to address security hazards. Highland Hideaway Storage, or one of our authorized service providers, also may use this information to track aggregate traffic patterns
throughout our web site. We may use aggregated, statistical information to describe our customer audience, products and services, and to develop partnerships with third parties to offer products and services in which we believe our customers will be interested.
Online and Off-line Transactions. You may be asked to share personal information in order to complete a transaction and when you use our web site. For example, when you order a Highland Hideaway Storage service or product by phone or otherwise, you may be asked for information needed to complete your order, contact you to confirm the order, and provide related customer service. This information is used, for example, to effect your transactions, create and share aggregate reports about these transactions, and perform financial fraud screening services for transactions between you and Highland Hideaway Storage and/or our authorized service providers.

Children under 13 should not send any information about themselves to Highland Hideaway Storage. If a child under 13 submits information through any part of Highland Hideaway Storage’s web site or otherwise provides such information to Highland Hideaway Storage, and we learn that the person submitting the information is a child, we will attempt to delete this information as soon as possible. Because we do not
knowingly collect any personal information from children under 13, we do not use or disclose such information to third parties.

This Privacy Policy Applies to U.S. Customers
This Privacy Policy applies to customer relationships established in the United States. Our web site is hosted in the United States and is intended for United States visitors. Parts of this Privacy Policy may not apply to visitors to our web site outside the United States because, for example, certain services may not be offered to non-U.S. customers.

Our Security Practices

Our internal data security policies restrict access to customers’ personal information to authorized employees, agents and subcontractors with a “need to know,” and we train such persons on the protection of your information. These persons may use our customers’ personal information for Highland Hideaway Storage business purposes only. Our employees are bound by our policies to maintain the confidentiality of our customers’ personal information. Employees who violate their confidentiality obligations are subject to disciplinary action, up to and including termination.

In the event of a breach of the confidentiality or security of your personal information, we may attempt to notify you as necessary by email or other means so you can take appropriate protective steps. By using our web site or providing personal information to us, you agree that we can communicate with you
electronically regarding security, privacy and administrative issues relating to your use of our site or your account with us. Unless you indicate otherwise, we may notify you using the most current email address you provided to us.

What are Cookies and How Does Highland Hideaway Storage Use Them?
We may use “cookies” to collect or log certain information. A cookie is a small piece of information that a web site stores on a personal computer and which it can later retrieve. We may use cookies for some administrative purposes, for example, to store our customers’ preferences for certain kinds of storage needs or moving supplies or to store a password so that you do not have to input it every time you visit our web site. The cookies will not contain information that will enable anyone to contact our customers via telephone, email, or any other means. If our customers are uncomfortable with the use of cookie technology, they can set their browsers to refuse cookies. Certain of our services, however, could be dependent on cookies and our customers may disable those services by refusing cookies.

Links to Third Party Sites and Web Sites Containing Highland Hideaway Storage Branding

Our web site may contain links to third party sites. Please be aware, however, that Highland Hideaway Storage is not responsible for and cannot control the privacy policies of these other sites or their practices. We encourage you to read the privacy policies for these other sites, as they may differ from ours.

Our web site may also contain links to sites that display Highland Hideaway Storage branding and/or Highland Hideaway Storage’s logo but which are maintained by third parties. Such web sites may be
identified in that they do not display a “” URL. Please read the privacy policy on these sites for applicable privacy practices relating to personal information collected via those sites because they may differ from Highland Hideaway Storage’s privacy practices. This Privacy Policy applies solely to personal information collected by Highland Hideaway Storage.

Contact Preferences and Accessing Your Personal Information

You have certain choices when it comes to how Highland Hideaway Storage uses your personal
information. You may choose not to receive information about new services and special promotional offers from us by direct mail and/or email. If you elect not to receive such marketing information by direct mail or email, Highland Hideaway Storage may continue to contact you as necessary to service your account. You can change your contact preferences by emailing us or by writing to us at our physical address.

Keeping your account information accurate and up to date is very important so we can provide you with excellent service. If your account information is incomplete, inaccurate or not current, please contact Highland Hideaway Storage customer service. You can obtain information about how to contact Highland Hideaway Storage customer service on the Contact Us page.

Contacting Highland Hideaway Storage

If you have any questions, comments, or concerns about this Privacy Policy, please email us at

Contact Us page or write to us at:

Highland Hideaway Storage

11251 N. Sunset Dr. Suite A

Highland, Utah 84003

Highland Hideaway Storage, and Pickup & Delivery are registered trademarks of Highland Hideaway Storage, in the United States and other countries.

Links to Other Sites
Our web site may link to sites not maintained or related to Highland Hideaway Storage. We provide these links as a service to our users. We do not sponsor or endorse these other sites and we have not reviewed the other sites. We are not responsible for the content of any other sites. You may access those other sites through the links at your own risk.

Privacy Policy
Highland Hideaway Storage respects the privacy of its users. Please read our Privacy Policy.

This site is provided by Highland Hideaway Storage on an “as is” basis. Highland Hideaway Storage makes no representations or warranties of any kind, express or implied, as to the operation of the site or the information, content, materials, or products included on this site. Highland Hideaway Storage disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. Highland Hideaway Storage will not be liable for any damages of any kind arising from the use of this site, including, but not limited to direct, indirect, incidental, punitive, and consequential damages.

Applicable Law
This site is created and controlled by Highland Hideaway Storage in Utah County of the State of Utah, USA. As such, the laws of the State of Utah will govern these disclaimers, terms, and conditions, without giving effect to any principles of conflicts of laws. We reserve the right to make changes to our site and these disclaimers, terms, and conditions at any time.


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